Effective Date: 07/06/2025
Store Name: ItemVia
Website: itemvia.com
Thank you for shopping with ItemVia. We are committed to delivering your orders as quickly and efficiently as possible. Please review our Shipping Policy below.
1. Order Processing Time
All orders are processed within 1–5 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive a notification once your order has been shipped.
2. Shipping Times & Delivery
We offer worldwide shipping. Delivery times vary depending on the destination:
| Region | Estimated Delivery Time |
|---|---|
| Spain & EU | 7–20 business days |
| USA & Canada | 10–20 business days |
| Rest of the World | 10–25 business days |
Note: These are estimated times. Delays may occur due to customs, weather conditions, or logistics constraints.
3. Tracking Information
Once your order is shipped, you will receive a confirmation email with a tracking number (if applicable).
Please allow 3–7 days for the tracking information to update.
4. International Shipping & Customs
We ship internationally. However, ItemVia is not responsible for any customs fees, duties, or taxes imposed by your country. These are the responsibility of the customer.
5. Delays & Lost Packages
While we strive to ensure timely delivery, ItemVia is not liable for:
- Delays caused by carriers or customs
- Incorrect shipping addresses provided by customers
- Packages lost due to incomplete/incorrect address input
If your order is significantly delayed or seems lost, please contact us at admin@itemvia.com so we can assist you.
6. Returns Due to Shipping Issues
If your package is returned to us due to an incorrect address, failed delivery attempt, or refusal to pay customs duties, we may offer a reshipment at your expense or issue a partial refund (excluding shipping costs).
7. Need Help?
If you have questions about your order status, shipping times, or delivery issues, please contact us:
Email: admin@itemvia.com
